Michael H. Zack, Associate Professor in the Information, Analysis and Operations Group and Academic Consultant to the Graduate Program in Knowledge Management

Michael H. Zack is an Associate Professor in the Information, Analysis and Operations Group and Academic Consultant to the Graduate Program in Knowledge Management at Northeastern University. He has also taught Global Knowledge Management at the Theseus Institute (Nice) and at L’Ecole Superior de Commerce de Reims. He is a frequent speaker at knowledge management conferences, his articles have appeared in many leading journals, and he is the editor of Knowledge and Strategy (Butterworth-Heinemann)

Mike’s teaching, research and consulting focuses on the use of information and knowledge to improve organizational performance.. He began his research on knowledge management in the mid-1980s while at the Harvard Business School where he received his doctorate degree. He is currently researching the strategic role of knowledge within organizations and industries for a book he is writing about strategy for the knowledge-based enterprise. Mike was previously a Research Fellow of the Lotus Institute (Lotus Development Corp.) where he did research on knowledge management and the IBM Institute for Knowledge Management where he led a research program on knowledge and strategy.

Prior to his academic career, Mike was a management consultant with a Big-five professional services firm, a founding partner in a knowledge management consultancy, and the CEO of a leasing company that was engaged extensively in knowledge management and knowledge-based strategy. In his spare time, Mike plays in jazz, blues, and acoustic string bands and has written about jazz as a metaphor for organizational improvisation.

For more information and several online articles, visit http://www.cba.neu.edu/~mzack

"A Strategic Pretext for Knowledge Management", Proceedings of The Third European Conference on Organizational Knowledge, Learning and Capabilities (http://www.alba.edu.gr/OKLC2002/Proceedings/), Athens, Greece, April 5, 2002

"Developing a Knowledge Strategy: Epilogue", in The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, N. Bontis and C. W. Choo (eds.), Oxford University Press, March, 2002

"If Managing Knowledge is the Solution, then What's the Problem?", in Knowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001

"Jazz Improvisation and Organizing: Once More from the Top", Organization Science Vol. 11, No. 2, March-April, 2000, pp. 227-234

"Managing Codified Knowledge", Sloan Management Review, Vol. 40, No. 4, Summer, 1999, pp. 45-58

"Managing Organizational Ignorance", Knowledge Directions, Vol. 1, Spring, 1999, pp. 36-49

"Developing a Knowledge Strategy", California Management Review, Vol. 41, No. 3, Spring, 1999, pp. 125-145; reprinted in The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, N. Bontis and C. W. Choo (eds.), Oxford University Press, forthcoming, Fall, 2000

Knowledge and Strategy," Michael H. Zack (ed.) (Boston: Butterworth-Heinemann, 1999)

"Competing on Knowledge", 2000 Handbook of Business Strategy (New York: Faulkner & Gray, 1999), pp. 81-88

"What Knowledge-Problems Can Information Technology Help to Solve?", Proceedings of the Association for Information Systems 1998 Americas Conference, Baltimore, Maryland, August 14-16, 1998

Knowledge Management and Collaboration Technologies," White Paper, The Lotus Institute, Lotus Development Corporation, July, 1996

"The Design and Development of Information Products", Sloan Management Review, Vol. 37, No. 3, Spring 1996, pp 43-59 (with Marc Meyer)

"Supporting Teams with Collaborative Technology," White Paper, The Lotus Institute, Lotus Development Corporation, Cambridge, January, 1996

"Social Context and Interaction In Ongoing Computer-Supported Management Groups", Organization Science, Vol. 6, No. 4, July-August, 1995, pp 394-422 (with James L. McKenney) . Reprinted in Shaping Organization Form: Communication, Connection, and Community, G. DeSanctis and J. Fulk (eds.), Sage Publications, Newbury park, CA, 1999

"Product Architecture and Strategic Positioning in Information Products Firms", Proceedings of the First Americas Conference on Information Systems, Association for Information Systems, M. K. Ahuja, D. F. Galletta, H. J. Watson (eds.), August, 1995, pp 199-201 (with Marc Meyer)

"Electronic Messaging and Communication Effectiveness in an Ongoing Work Group", Information & Management, Vol. 26, No. 4, April, 1994, pp 231-241

"Interactivity and Communication Mode Choice in Ongoing Management Groups", Information Systems Research, Vol. 4, No. 3, September, 1993, pp 207-239

"Electronic Messaging and Shared Context in an Ongoing Work Group", Proceedings of the Twenty-Sixth Annual Hawaii International Conference on System Sciences, Vol. IV, Ralph H. Sprague (Ed.), IEEE Computer Society Press, January, 1993. (Nominated for best paper.)

"Complementary Communication Media: A Comparison of Electronic Mail and Face-to-Face Communication in a Programming Team", Chapter 10 in Networks and Organizations, N. Nohria and R. Eccles, (eds), Harvard Business School Press, December, 1992, pp 262-287 (with James L. McKenney and Victor S. Doherty).

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