Michael H. Zack
214 Hayden Hall -
(617) 373-4734
fax: (617) 373-3166
to e-mail Michael H. Zack
Professor, Management
Science Group
Executive Faculty Director,
Online Graduate Programs
Professor Zack holds a DBA degree from Harvard Business School, an MBA from Northwestern University, and a BS from Worcester Polytechnic Institute. His research and publications have focused on the use of information and knowledge to increase organizational performance effectiveness. A member of the Society for Information Management (SIM), Professor Zack was designated a SIM doctoral fellow in 1989. He was formerly a Research Associate of the IBM Knowledge Management Institute and a Research Fellow of the Lotus Institute (Lotus Development Corp.), and currently a Research Fellow of the Monieson Centre (Queen’s Business School). His publications have appeared in a number of leading journals including Organization Science, Sloan Management Review, California Management Review, Information Systems Research, and Information & Management. He edited the book Knowledge and Strategy (Butterworth-Heinemann). He previously held positions as a CEO for a leasing company and as a management consultant with a major public accounting firm. Professor Zack serves as a consultant in the areas of strategic information and knowledge management, knowledge-based products and services, and collaborative technologies. He has consulted to a number of organizations, including Procter & Gamble, IRI, National Housewares Manufacturers Association, Lotus Development Corporation, Lincoln National Re, Buckman Labs, Polaroid, and Price Waterhouse.
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